Troubleshoots complex healthcare software systems, analyzes production data, and resolves escalations impacting clinical workflows and system reliability.

Troubleshoots complex healthcare software systems, analyzes system behavior, and resolves technical escalations impacting clinical workflows and patient access to medical records.

Manages client relationships and accounts for a mental health benefits platform, ensuring customer success and retention.

Named technical point of contact for strategic enterprise customers, managing GPU infrastructure deployments, incident escalation, and RMA coordination across compute, networking, and storage.

Senior Technical Support Engineer leads resolution of complex customer issues, mentors support team members, and partners with engineering to improve product quality and support processes.

Serve as primary post-sales contact for enterprise customers, leading onboarding, implementation, adoption, and ensuring customer success across technical and business outcomes.

Senior Customer Success Manager drives adoption and strategic growth for enterprise SMS marketing customers, acting as trusted advisor and coordinating cross-functional support.

Senior technical escalation resource who diagnoses and resolves complex IT issues, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Manages relationships with enterprise customers, ensures platform adoption and ROI, and provides strategic guidance on SMS marketing programs.

Senior technical escalation resource who resolves complex IT support tickets, leads client onboarding, manages infrastructure deployments, and mentors junior engineers.

Provides L3 technical support for Temenos Infinity banking platform, troubleshooting APIs, debugging issues, and resolving production incidents.

Provides expert technical support for radiology IT systems (RIS/PACS), troubleshoots medical imaging infrastructure, and ensures healthcare system compliance and uptime.

Senior Customer Success Manager drives skills-based outcomes through strategic executive engagement, platform expertise, and data-led insights to maximize customer value and adoption.

Enterprise support engineer who leads complex customer escalations, mentors global support team, and liaises with developers to resolve technical issues.

Strategic customer success manager drives skills-based outcomes by translating customer goals into measurable success plans and guiding adoption of AI-enabled workforce solutions.

Senior support expert coaches customer service teams, resolves complex customer issues, and drives operational performance across support channels and tools.

Manages customer relationships and ensures client success with Skillsoft's learning platform, driving retention and growth.

Principal consultant manages strategic school accounts end-to-end, delivering implementations, training, and advisory services to drive adoption and long-term partnerships.

Manages Khan Academy Kids customer support as the primary point of contact for users, handling inquiries and resolving technical issues.

Primary owner of Khan Academy Kids customer support, serving as first point of contact for users and strategic partner to product/engineering teams.